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At Sales Leak Labs, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and how we keep it safe. We are committed to complying with UK data protection law and the General Data Protection Regulation (GDPR).
1. Who We Are
Sales Leak Labs is an eCommerce growth agency based in the UK. We help online businesses improve conversions and scale sales through audits, optimisation, and growth systems.If you have any questions about this policy, please contact us at:
📧 info@salesleaklabs.co.uk
2. What Information We Collect
We may collect the following types of personal data:
Contact details — name, email address, business details (when you fill in a form or contact us).
Business information — website URL, messages, and details you provide for audits or enquiries.
Technical data — IP address, browser type, cookies, analytics tracking.
Marketing data — preferences, email engagement, and interactions with our website.
We do not collect or store payment card details. All payments are made via invoices and direct bank transfers.
3. How We Use Your Information
We use your information to:
Respond to enquiries and provide services (e.g. free audit, consultation).
Deliver resources you request (e.g. checklist, case studies).
Send relevant emails and updates (only if you’ve opted in).
Analyse website performance and improve user experience.
Meet our legal and accounting obligations.
4. Legal Basis for Processing
We process your personal data under GDPR on the following bases:
Consent — when you sign up for resources or marketing emails.
Contract — when we provide services to you as a client.
Legitimate interests — to analyse site usage, prevent fraud, and improve our services.
5. Sharing Your Information
We do not sell, rent, or trade your data.
We may share data with trusted third-party providers who support our business, such as:
Email marketing platforms (for newsletters and updates).
Analytics tools (Google Analytics).
Cloud services (for secure storage).
All third parties we use comply with GDPR and only process data on our instructions.
6. Cookies & Tracking
Our website uses cookies and tracking technologies to:
Understand how visitors use our site.
Improve performance and user experience.
Deliver relevant marketing (e.g. retargeting ads).
You can manage or disable cookies through your browser settings.
7. Data Retention
We keep personal data only as long as necessary:
For marketing: until you unsubscribe.
For client work: for up to 6 years (to comply with UK tax and accounting law).
For analytics: anonymised and aggregated whenever possible.
We securely delete or anonymise data once it is no longer needed.
8. Data Security
We use secure servers, encryption, and restricted access to protect your data. While no system is 100% secure, we take all reasonable steps to prevent unauthorised access or misuse.
9. Your Rights
Under GDPR, you have the right to:
Access the data we hold about you.
Request corrections to inaccurate data.
Request deletion of your data (“right to be forgotten”).
Withdraw consent to marketing at any time.
Complain to the UK Information Commissioner’s Office (ICO) if you’re not satisfied.
To exercise your rights, email us at info@salesleaklabs.co.uk
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.
Last updated: 04.09.2025
Sales Leak Labs is a UK-based eCommerce growth agency. We specialise in conversion optimisation, paid ads, SEO, and email to drive profitable sales.
Sales Leak Labs is a Shopify Partner agency and SEMRush certified agency.